Frequenty Asked Questions

  1. How long will my order take to arrive?
    The lead-time(amount of time that your order takes to complete) varies from product to product and with both the complexity of the print and the volume of the order. It is possible, on certain items, to achieve a very fast turnaround but as a standard, the general lead-time for a product is between two and three weeks from the receipt of your approved artwork.(Please see our artwork guidelines). Please be assured that we will be monitoring the progress of all orders to ensure that they are delivered “on-time” if not earlier than we have stated.
  2. How do I place my order?
    All orders from new customers must be placed in writing either by letter or by email. Existing customers can place their orders by telephone. If your company uses purchase order numbers please ensure that you provide this for us to save any questions or problems later in the process. All orders will be acknowledged in writing with the full details include all additional costs (if any) together with an expected delivery date.
  3. How do I prepare my artwork?
    All artwork must be submitted at the correct resolution and format. These can be found in our artwork guidelines loacted here. If you require any assistance or guidance on the preparation/submission of your arwork please do not hesitate to contact us on 0800 994 9165 or email to sales@recycledbusinessgifts.co.uk
  4. Do we do Catalogues?
    As a company that deals with purely recycled, environemntally friendly and sustainable promotional merchandise it is a senseitive issue when discussing catalogues. We understand the needs of our clients and prospective customers insofar as they may well to see and keep a witten record of the products and will, if requested, supply these to order. However most catalogues nowadays are available in electronic versions and this may be suffice for you purposes.
  5. Do I have to have an account to place an order?
    You do not need to have, and there is no requirement for, an account with us prior to placing an order. It is company policy that all initial orders are treated on a pro forma basis and invoices will be issued on receipt of the order. Customers who have ordered previously will generally be extended terms but on strict 30 days from date of invoice terms.
  6. Can I amend or cancel my order?
    The answer to this is that it is purely dependent on how far the order has progressed through the system. We are happy to make any amendments necessary prior to your order going to print and seek your approval so that you are happy before making any commitment. However, once printing has begun, or stock has been specially ordered for you, then we will still cancel the order if requested to do so but on the basis that we will ask that you meet all of the costs incurred up to the point of cancellation.
  7. Does your price include everything?
    All of the prices quoted on our website generally include a single colour print on each item. If this differs a note will be clear underneath the pricing table against each item. However, these prices do not include VAT, origination costs, and carriage. These are not fixed costs and vary from order to order. We will, however, confirm these prices on our quotation and enquiry responses.
  8. Can I request a specific delivery date?
    As long as your requested date lies on or after the ordered items lead-time then we are happy to delivery on a specific date if requested to do so.
  9. Can I return my order?
    Once you have received your order we ask that you check this as soon as possible but certainly within 3 days of receipt. We will accept a return of the order for defects or for an error in any printing that was not approved in the proof provided prior to production. We will do all that we can to assist you if there is a problem with any product and will always work with you to resolve this to your satisfaction.